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We have configured the integrations from Genesys to Dialogflow CX following the documentation (https://help.mypurecloud.com/articles/google-cloud-dialogflow-cx-quick-start-guide/) and we get the first response from Dialogflow CX by launching an event. The point is that no other voice requests are sent from Genesys to Dialogflow CX after this first event.
Have any of you faced this issue?
Thanks in advance.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.