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Genesys Cloud CX -- RESTFul The Genesys Cloud CX Platform is RESTFul, meaning it adheres to REST standards for easy communication between computer systems. External applications interface via REST, making customization, automation, and management of Genesys Cloud CX possible through its API. This RESTFul architecture ensures client-server-based communication, is stateless, has a uniform interface for CRUD operations, and supports a layered system. Check out the Beyond course Genesys Cloud CX – API.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.