Genesys Cloud - Main

Does anyone know what the Disconnect Reason, Peer -Session is Inactive, means?  I have not see it before and it is not in the help file.  Thank you.
#QualityManagement

------------------------------
Sharon Pagan
Coca-Cola Company Business Services North America LLC
------------------------------

Hi Sharon - 
I had the same question and worked with Genesys Care to try and determine the difference between "Client" and "Client - Session is Inactive". Here's where we landed: 

• If the disconnect reason is "Client", then this means the either the customer or agent disconnected the call. 
• If the disconnect reason is "Client - Session is Inactive", then this is a catch-all disconnect code meaning one or both parties disconnected, but the system is unable to determine a specific reason. 

If anyone else has any more info on this, I'd be interested to learn more! 
Hope this helps!

------------------------------
Cory King
IT Lead
Interstate Gas Supply, Inc.
------------------------------