View Only
Discussion Thread View
  • 1.  Disconnected Calls Report

    Posted 06-09-2022 10:26
    Hi Everyone - I wonder how can I extract a report which shows the disconnected calls. Disconnected meaning, these calls hang up on the middle of the conversation. Thanks in advance!

    Robert John Minano
    Accenture Solutions Private Limited

  • 2.  RE: Disconnected Calls Report

    Posted 06-10-2022 01:45
    This needs a bit more clarification. What do you mean with "middle of conversation". As soon as the caller hangs up the call, the conversation ends.
    What criteria (from a technical point of view) do you use to diffenciate between "regular end of conversation" and "middle of conversation"?

    Andreas Tikart
    Fiebig GmbH

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources