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  • 1.  Duplicate Results On Scheduled Interaction Performance Reports

    Posted 05-22-2024 10:50

    Hi

    We currently have a customer who's scheduled Interaction reports show double entries for certain times of the day.

    This does not occur when manually running.

    I'll post some examples later, but in the meantime does anyone have experience of this please?

    Kind Regards


    #Reporting/Analytics

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    Philip Thys
    British Telecommunications PLC
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  • 2.  RE: Duplicate Results On Scheduled Interaction Performance Reports

    Posted 8 hours ago

    Could it be that two campaigns are running against the same number?  Do you have some rules for redialing along with call response sets?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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