Consider adding the +Digital license to a couple of agents to get it.
Sr. Director - Innovation Architects
Original Message:
Sent: 07-16-2024 11:13
From: Richard Craig
Subject: efax Integrtion
Carl,
the customer is on a GC1 licence and therefore does not have any email flow facility.
------------------------------
Richard Craig
British Telecommunications PLC
Original Message:
Sent: 07-16-2024 11:08
From: Robert Wakefield-Carl
Subject: efax Integrtion
Not a call flow -but an Email flow.
Call comes into eFax who receives the fax and emails to an Email in Genesys and is routed to the queue.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-16-2024 05:00
From: Richard Craig
Subject: efax Integrtion
So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.
------------------------------
Richard Craig
British Telecommunications PLC
Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion
How about having eFax receive the fax and send to an email address in Genesys to route to a queue. On the outbound, I don't see how it could be used.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion
Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?.
#ArchitectureandDesign
#API/Integrations
------------------------------
Richard Craig
British Telecommunications PLC
------------------------------