So do we need to create an architect call flow to enable this to happen ? . Also looking at the way faxes are sent and delivered the fax comes into the users inbox and workspace in Documents. Is it possible through a flow or other means to route the fax to a shared location ?.
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Richard Craig
British Telecommunications PLC
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Original Message:
Sent: 07-03-2024 10:46
From: Robert Wakefield-Carl
Subject: efax Integrtion
How about having eFax receive the fax and send to an email address in Genesys to route to a queue. On the outbound, I don't see how it could be used.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-03-2024 10:41
From: Richard Craig
Subject: efax Integrtion
Is it possible to integrate efax into Genesys Cloud and particularly on a GC1 licence and If so how would it be done ?. Would it be done through the AppFoundary ?.
#ArchitectureandDesign
#API/Integrations
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Richard Craig
British Telecommunications PLC
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