This is part of the new feature that was released on May 22 which enabled the last selection by default:
Analytics data masking options
Administrators can now use data masking options to mask and unmask PII-related data within Analytics Workspace views. This feature allows administrators to control who can see unmasked phone numbers and email addresses in the My Interactions view. Masking is enabled by default and can be disabled within an organization's analytics admin settings.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-06-2024 08:29
From: Joy Shewmake
Subject: Email Queue Activity
When agents are viewing their interactions, why on some emails interactions shows nothing by xxxxxxx@xxx?
#DigitalChannels
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Joy Shewmake
Workwear Outfitters, LLC
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