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The following regions will be enabled for our new feature; Single Customer View this evening at the following times: Mon 26th Sept EUW2 (London) at 19:00 UTC+1
Mon 26th Sept EUC1 (Frankfurt) at 20:00 UTC+1
Mon 26th Sept EUW1 (Ireland) at 21:00 UTC+1The agent desktop changes are on profile tab only. The biggest change is auto search of contacts. Agents will now need to search for a contact manually on the profile tab. Please see the deck attached to see the changes. Documentation is available here Single customer view overview - Genesys Cloud Resource Center
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.