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  • 1.  Evaluation Form Removal - Impact on historical Data?

    Posted 07-18-2022 07:51

    Hi everyone,

    One of our Org's Quality managers have reached out to me regarding evaluation forms in Genesys Cloud.

    They would like to do a clean-up on obsolete evaluation forms & would like to know though, if doing so will have any impact on historical data?

    Thanks
    Daniel


    #QualityManagement

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    Daniel
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  • 2.  RE: Evaluation Form Removal - Impact on historical Data?

    Posted 07-27-2022 15:22
    I am not really sure on this one and perhaps the analytics PM can chime in.  I believe like deleted agents and queues, the data in the data lake is not deleted, so if you run a report that includes that deleted data point will still show up, but you will not be able to filter or search on them.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Evaluation Form Removal - Impact on historical Data?

    Posted 07-28-2022 16:27

    Hi Robert,

     

    Thanks for the insights, I will relay this back to the team.

     

    Regards,
    Daniel

     




    Original Message


  • 4.  RE: Evaluation Form Removal - Impact on historical Data?

    GENESYS
    Posted 07-29-2022 12:52
    Hello Daniel

    Thanks for your question, and apologies for the delay coming back.

    I've had a check and the QM data would be maintained if you delete a form.

    Hope this helps

    Thanks

    Andy

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    Andrew Boland
    Genesys - Employees
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    Original Message


  • 5.  RE: Evaluation Form Removal - Impact on historical Data?

    Posted 08-01-2022 04:37

    Hi Andrew,

     

    Thanks for the confirmation!

     

    Regards,
    Daniel

     




    Original Message


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