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Some Genesys team members want to understand how you feel about your experiences getting up and running with software providers, so they have two quick surveys they would love for you to submit. Most questions are not specific to Genesys, but a few of them are.
First, we are looking for who has purchased or migrated to a new software solution in the last year. We want to learn what matters to them during the onboarding/launch experience.
Onboarding experience: https://genesyscx.az1.qualtrics.com/jfe/form/SV_bDcbax44kRvhLYW
Second, we are looking for anyone who has been part of the feature expansion or optimization of new software in the last year. We want to learn how you like to engage with the software providers once you are live on the new tool.
Adoption experience: https://genesyscx.az1.qualtrics.com/jfe/form/SV_eVEzNWe1PdzXPeu
We will close both of these surveys on October 8 and would love your participation.
Also, if you can share this with anyone who may be interested in weighing in, we would greatly appreciate it.
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.