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I'm pleased to announce that we're actively accepting forms to enroll in the beta for Export: Interactions Export support for Today. At the moment, we're in the final stages to prepare this release for beta. We expect to begin enabling organizations for beta June 21st. If that date changes, we will post updates to this thread and the associated ideas page.
The highly requested and long awaited functionality is finally almost here! Once this feature is enabled, exports from the Interactions View will be able to export all interactions including interactions that have happened today. There is no specific instructions once an org is enabled for this feature. Simply perform an export from the Interactions View in the same way that you always have. Once enabled, current day conversations will be able to be provided within the export.
One important detail to note is conversations exported from the current day will have limits imposed on the volume of conversations that can be exported from a single export. Exporting from Interactions views carries restrictions when exporting conversations less than one day old. When filtering by date to include the current or previous day, partial results will be delivered if the number of conversations exported from the current day exceeds the limit. When partial results are delivered, the export file includes a partial result date and time noting the most recent available conversations. To include recent conversations, apply filters to the search criteria so that the total conversations queried from the current day is below the limit.
Our limits for this beta will default to 10,000 conversations from the current day, with the option to raise the limit to 25,000.
#BetaAnnouncement#BetaUpdate#NowRecruiting------------------------------Ryan LegnerStaff Product Manager, Genesys Cloud CX------------------------------
Updated the date of the beta release to push out two weeks. Beta is now expected to begin July 5th. Development found a bug in the limit logic that's blocking this feature from being beta ready. We're treating this with high priority to ensure that we can meet the July 5th beta date to the best of our ability.
Hello all! We just completed release review today and we are officially approved to activate beta customers July 5th! Our teams are queuing up the final change control tickets now so we can get sign off for release.
We'll still be accepting new applications to enroll in this beta. To enroll in this beta, please fill out the form here.
Beta is now active! All participants that have submitted their application are now able to use this feature. Please let us know any feedback you have!
Hi Ryan, just a piece of feedback. The feature is working as we expect and the Customer is very satisfied with this new tool, because can make decisions earlier
@Ryan Legner is the beta still accepting application? also, how / where can I find list of users that is using scheduled export? I want to let them know before I sign-up for the beta.
Yes we are accepting new beta participants. Go ahead and fill out the form and I'll get you added in. I'll continue to add anyone that wants access to this feature all the way up to our GA release. (Currently targeting EOM)
If you're comfortable with APIs, there is an audit event for users that create exports. https://developer.genesys.cloud/platform/audit/actioncatalog#analyticsreporting This could be used to get you a list of users that are users of the exports in an org.
Another option would be to check users that have the "Analytics > Data Export > All". It wouldn't validate usage, but would give you a list of users that would have access to use this feature.
Hello beta participants! We were approved this morning for a GA release date of July 19. Next week this feature will be officially available for all customers!
Thank you Ryan for the update, I do not have to submit beta request form.
Thanks to all that participated. This feature will release tomorrow!
Hi Ryan, the participant data was not included in this fase?
Thanks in advance
Correct, attributes are not exportable in realtime. Our attribute solution is being roadmapped. This idea is the best place to track the progress of that feature. https://genesyscloud.ideas.aha.io/ideas/ANLS-I-702
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