Hello. You can see in the picture that I have some external contacts showing No Name. I have followed the documentation here to search, add, and associate external contacts.
From the details here [5e4d1cf7-254c-404e-80e1-8404b0c86538], you can also see that the external contact has a name.
#Routing(ACD/IVR)
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Wendy Yang
Newegg Inc
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