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External contacts appear as NO Name in conversations

  • 1.  External contacts appear as NO Name in conversations

    Posted 05-08-2024 22:08
    Edited by Wendy Yang 05-15-2024 05:06
    Hello. You can see in the picture that I have some external contacts showing No Name. I have followed the documentation here to search, add, and associate external contacts.
    From the details here [5e4d1cf7-254c-404e-80e1-8404b0c86538], you can also see that the external contact has a name.

    So I want to know why the customer service page still displays NO Name.

    Supplement: I queried this user's request here. In fact, it is related to a request from an external contact, and the information was successfully returned.

    (I'm not sure if the 404 error for this request in api/v2/analytics/conversations is related to this problem)


    #Routing(ACD/IVR)

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    Wendy Yang
    Newegg Inc
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