All that data is stored in Genesys cloud in a database in your ORG S3 bucket. You can open a CARE case and see about a backup and restore of the data, but I have not heard that it is possible, but you never know.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 05-23-2024 09:07
From: Francis Capone
Subject: External Contacts
Two questions.
First, where does Genesys save the source data for external contacts?
Additionally, is there a way to rollback the data to an older version?
#PlatformAdministration
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Francis Capone
Messer LLC
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