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Hi Jon - I suggest you start with a review of the Fax Envelope History Table.You'll want to look for records to the recipient number, and then review the sender(s) and retry counts. You may have had a user set a very high retry count in their client and some error is causing a failure flag. How to kill it, that one is untested on my side, perhaps you could have the user cancel it locally or perhaps you could temporarily disable the user access.Sample:
WHERE ProcessingDateTime > '2022-10-18 00:00:00.000'
AND RemoteNumber LIKE '%1234'
ORDER BY ProcessingDateTime DESC
SELECT * FROM [I3_IC].[dbo].[FaxEnvelopeHist] WHERE ProcessingDateTime > '2022-10-18 00:00:00.000' AND RemoteNumber LIKE '%1234' ORDER BY ProcessingDateTime DESC
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