Hi everyone
Today we're excited to be releasing some improvements to the Agent/Queue/Flow Topic views
You'll now be able to select a Topic column header, as you can with other columns, to see a distribution of the Topic across the timeframe selected:
This feature will allow you to understand where any spikes in volume for a given Topic are, so you can target key dates as appropriate.
Additionally, it's now possible to hover over both the column header or the Topic name listed in the 'Add column' menu, to get a better understanding of what the Topic is, including its description and the participant it relates to:
#SpeechandTextAnalytics------------------------------
Andy Boland
Genesys - Employees
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