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Filter Limit on Content Search (for Speech and Text Analytics Searches)

  • 1.  Filter Limit on Content Search (for Speech and Text Analytics Searches)

    Posted 10-03-2022 23:13
    There appears to be a restriction of no more than 6 filters that can be applied to a Content Search #Qualitymanagement #SpeechandTextAnalytics . So if you add say 5 specific queues you want to filter by and then filter by say Sentiment score < 0, you can't then add any further filters such as a detected topic or a word phrase which is the main aim of this report. If you attempt to add any further filters there is a message displayed of "Filter Limit reached". This does not seem to be an issue with other reports under Performance where commonly we might list 10+ queues to focus on and never receive this filter limit.

    I can understand that perhaps there is a need to limit the number of words/phrases to search on under Content Search as this could be resource intensive,  but to not be able to filter by more than 6 attributes for things like queue name or users seems way too restrictive.

    Can anyone confirm that there is indeed a limit of 6 filters for the Content Search (can't find any documentation on what limits might apply) and if there is a plan to increase the allowable filters.

    Thanks,

    Mal​​​
    #QualityManagement

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    Malcolm Thompson
    Ensighted Pty Ltd
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  • 2.  RE: Filter Limit on Content Search (for Speech and Text Analytics Searches)

    Posted 10-06-2022 13:57
    Yes, known behavior/bug/frustration.  Genesys is looking at this and hopes to come out with a more efficient interface for this.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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