Hello everyone,
I did the integration with
Google Dialogflow CX in an inbound callflow on
Genesys Cloud.
Doing some testing, I realized that there is no timeout that causes the bot exit and return to Genesys Cloud.
On the documentation, I read that there is a default "
Follow-up Response Timeout" of
5 minutes but I let the call run for 12 minutes and it hung inside the bot, never coming back to Genesys. (
Call Dialogflow CX Bot action - Genesys Cloud Resource Center )
In the
Web Messenger, the integration block with Dialogflow CX, allows the
Follow-up timeout to be modified; on the voice stream it does NOT.
The question is: can I set a timeout in the integration with the
voicebot ?
Thank you in advance,
Serena#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Serena Spaccesi
Indra Italia spa
------------------------------