What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.

What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.

Hi Conor/ Greg,
we are currently researching this requirement as part of both the Capacity Planning and Scheduling roadmaps.

With the increased period that we can forecast, we too feel, it is a natural and logical next step to use that forecast for long-term staffing requirements and even baseline schedules.
As we have more to share @Belinda Herrera and I will be posting updates to both the community and ideas lab.

Based on this question, how far out would you typically be looking to plan at an intraday v daily level?  

Paul

What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.

Hi Conor/ Greg,
we are currently researching this requirement as part of both the Capacity Planning and Scheduling roadmaps.

With the increased period that we can forecast, we too feel, it is a natural and logical next step to use that forecast for long-term staffing requirements and even baseline schedules.
As we have more to share @Belinda Herrera and I will be posting updates to both the community and ideas lab.

Based on this question, how far out would you typically be looking to plan at an intraday v daily level?  

Paul

What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.

Thanks For this Penny.
At that stage what level of granularity are you looking at, daily, weekly or monthly?
If it's 1 of the aggregated levels at what time frame would you become more granular?

would it be anything like:

9-18 months out monthly forecasts are good enough

6-9 months out we move to weekly reporting

<6 months we operate at the daily level

🤔

Hi Conor/ Greg,
we are currently researching this requirement as part of both the Capacity Planning and Scheduling roadmaps.

With the increased period that we can forecast, we too feel, it is a natural and logical next step to use that forecast for long-term staffing requirements and even baseline schedules.
As we have more to share @Belinda Herrera and I will be posting updates to both the community and ideas lab.

Based on this question, how far out would you typically be looking to plan at an intraday v daily level?  

Paul

What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.

Thanks For this Penny.
At that stage what level of granularity are you looking at, daily, weekly or monthly?
If it's 1 of the aggregated levels at what time frame would you become more granular?

would it be anything like:

9-18 months out monthly forecasts are good enough

6-9 months out we move to weekly reporting

<6 months we operate at the daily level

🤔

Hi Conor/ Greg,
we are currently researching this requirement as part of both the Capacity Planning and Scheduling roadmaps.

With the increased period that we can forecast, we too feel, it is a natural and logical next step to use that forecast for long-term staffing requirements and even baseline schedules.
As we have more to share @Belinda Herrera and I will be posting updates to both the community and ideas lab.

Based on this question, how far out would you typically be looking to plan at an intraday v daily level?  

Paul

What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.

Hi Paul,

We do our forecasting weekly to derive a weekly FTE requirement.  I then role that up into a monthly value for budget approval.  In our business, our weeks can vary so greatly depending on the season that it helps with making training and hiring decisions.

I will then go back and compare budget vs actual hours for each week to stay on track.

Thanks For this Penny.
At that stage what level of granularity are you looking at, daily, weekly or monthly?
If it's 1 of the aggregated levels at what time frame would you become more granular?

would it be anything like:

9-18 months out monthly forecasts are good enough

6-9 months out we move to weekly reporting

<6 months we operate at the daily level

🤔

Hi Conor/ Greg,
we are currently researching this requirement as part of both the Capacity Planning and Scheduling roadmaps.

With the increased period that we can forecast, we too feel, it is a natural and logical next step to use that forecast for long-term staffing requirements and even baseline schedules.
As we have more to share @Belinda Herrera and I will be posting updates to both the community and ideas lab.

Based on this question, how far out would you typically be looking to plan at an intraday v daily level?  

Paul

What method are you using?

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods are 1 week
• no long-term forecast

Automatic best method (ABM):

• you can select a forecast start week up to 26 weeks before or after current week
• short-term forecast periods can be from 1 week up to 6 weeks
• long-term forecast periods are up to 104 weeks

This is covered in resource center articles - i.e., https://help.mypurecloud.com/articles/add-a-forecast/ 

• You are using WHI and are hitting the +/- 26 week start time limit and the one week forecast is only 27 weeks out.
• You are using ABM and generating a forecast with a start date around current date and it only generates, as expected, short-term forecast information out 6 weeks.

Suggested that you use ABM and a forecast start date that gives you the 6w short-term forecast period (or 104w long-term forecast period) that covers what you want in August.