Thank you Robert for your response and the link. I will watch those video's. I do not have a subscription to Beyond.Genesys as of yet. We are in the very early stages at this point.
Thanks again.
Original Message:
Sent: 07-02-2024 16:48
From: Robert Wakefield-Carl
Subject: Genesys Cloud - Recommendations for Learning
There are lots of recording on the Resource site and you might consider a subscription to Beyond.genesys.com. If you just want to binge on YouTube, here is my playlist: Robert's Playlist
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 07-02-2024 07:08
From: Vito Denaro
Subject: Genesys Cloud - Recommendations for Learning
Thank you, I will take a look at those sites.
Edit
Didn't mention this in my original post, currently we are in a Pure Connect (V 2022 R2) environment and we are looking into Genesys cloud for our Dialer.
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Vito Denaro
Original Message:
Sent: 07-01-2024 16:19
From: Anton Vroon
Subject: Genesys Cloud - Recommendations for Learning
Take a look at genesys Beyond (does require a subscription) - beyond.genesys.com
Genesys knowledge network and resource centre often has videos on specific items - https://know.genesys.com
Check out the Library section in the Community, especially the TAM videos - https://community.genesys.com/communities/community-home1/librarydocuments?communitykey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&LibraryFolderKey=&DefaultView=
Check out the Dev site which has a number of videos / tutorials - https://developer.genesys.cloud/video/
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Anton Vroon
Original Message:
Sent: 07-01-2024 13:13
From: Vito Denaro
Subject: Genesys Cloud - Recommendations for Learning
I am looking for recommendations for any kind of learning materials for Genesys Cloud. YouTube video's, channels, demo's. Have looked on you tube and found some playlists on the subject but I am looking for more detailed information.
Any recommendations would be greatly apprciated.
Thank you.
#ArchitectureandDesign
#SystemAdministration
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Vito Denaro
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