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  • 1.  Genesys Knowledge Network (GKN)

    Posted 05-16-2023 15:46

    Hello again, Welcome Community! I wanted to share some details around the Genesys Knowledge Network with you. 

    We created one site, the Genesys Knowledge Network (GKN), that knows who you are, what you own, what you've achieved, where you are on your journey, and presents personalized content that is of interest to you when and where you need it-- all designed to help you reach your business outcomes. 

    We want you to check it out as it's your all-in-one access point for Genesys resources. 

    Here are some of my favorite highlights, via images.  

    Unified Search 



    Responsive mobile behavior
    And so much more! Check the GKN out and let us know what you think! I'm happy to answer any questions you might have and always welcome your ideas and feedback. And, if you're attending Xperience 23, I'll be there too! Swing by the Genesys Knowledge Network kiosk in the Expo area so we can meet.  

    Clay Tison
    Genesys - Employees

  • 2.  RE: Genesys Knowledge Network (GKN)

    Posted 05-16-2023 16:53

    Thanks for that AH-MAZING overview, @Clay Tison! The new layout and design of the GKN is really great, too. We hope our new members check it out and see how many great functionalities the GKN has to offer! 

    Nicole Milliken
    Genesys - Employees

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Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources