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We are happy to announce the release of our first two open-source repositories for Genesys Multicloud CX private edition. First, the Multicloud-Platform repository provides samples for provisioning the underlying cloud platform with the required architecture for running Genesys services using Terraform modules (Infrastructure as Code). Secondly, the Multicloud-Services repository provides samples for deploying and upgrading our services using pipelines and enabling monitoring. Both the repositories contain excellent examples that can be used with only minor edits. Links to each are as follows:
With this initial release, we have worked towards building an environment that is ideal for demos, labs, and proofs of concept. The content provided in these repositories cannot be used for QA or Production environments as it is not designed to meet typical HA, DR, multi-region or Security requirements. All content is being provided AS-IS without any SLA, warranty or coverage via Genesys product support.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.