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  • 1.  Genesys Web and Application Usage Details

    Posted 05-22-2024 10:28

    Hello Folks,

    Hope you are doing well.

    Just wanted to know is there a way to check in Genesys how many user are using Desktop Application and how many are using Web version ?

    Thanks in Advance.


    #SystemAdministration

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    Datta Rajdeep
    AXA Group Operations SAS
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  • 2.  RE: Genesys Web and Application Usage Details
    Best Answer

    Posted 05-23-2024 08:43

    Hi @Datta Rajdeep

    I also had the same question and opened a case with support to find the answer. I created an idea to present the information on the admin UI. 

    https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1935



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    Vincent Sabolboro
    ATB Financial
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    Original Message


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