A place to ask questions, connect with others, and stay in the know
I am attempting to perform a minor upgrade from 22.214.171.124 to 126.96.36.199 for WFM Web. I know the old version is a couple of years old, but staying on the 8.5.2 train. I followed the upgrade guide for stopping the web server (tomcat), deleting the existing Wfm.war file and Wfm folders. Then installed the old version, installed the new version, and deployed the new war file.
When I attempt to load the interface, I get an error 'Resource not found (/wfm/WEB-INF/agents/css/ark-css.css)'. It appears that the site is attempting to load that css file in the specified structure. That folder doesn't exist in WEB-INF, but rather in the root 'wfm' folder. If I manually copy this folder into WEB-INF, the login page loads without issue.I shouldn't be modifying the folder created by the war file, so this tells me something is wrong with the war file that is created with the WFM Web installation, or there is something wrong with my Tomcat deployment. I've tried to install several different versions and use the respective war files with the same result.Any tips or items to check would be greatly appreciated.
We recommend that you open a support request with Genesys Customer Care to troubleshoot this issue.Thank you,
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.