Hi guys, I received an interesting service request this morning. It's more curiosity I think rather than an issue. But I can't find a solid answer on the internet or in any of the Documentation.
Beside the Interaction icon in the black ribbon on the left of the screen, the little guy has a red dot by his head. Do any of you happen to know what this indicates?
As always, thanks in advance,
Tracee
![](https://higherlogicdownload.s3.amazonaws.com/GENESYS/MessageImages/0f6c639e8428407c82794fb4d2696488.png)
#Telephony#Unsure/Other
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Tracee Baddley
U.S. Xpress Enterprises
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