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  • 1.  Good morning! Red Dots

    Posted 03-01-2024 11:18

    Hi guys, I received an interesting service request this morning.  It's more curiosity I think rather than an issue.  But I can't find a solid answer on the internet or in any of the Documentation.

    Beside the Interaction icon in the black ribbon on the left of the screen, the little guy has a red dot by his head.  Do any of you happen to know what this indicates?

    As always, thanks in advance,

    Tracee


    #Telephony
    #Unsure/Other

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    Tracee Baddley
    U.S. Xpress Enterprises
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  • 2.  RE: Good morning! Red Dots
    Best Answer

    Top 25 Contributor
    Posted 03-01-2024 11:36

    isn't it a mark that you have an received/currently have an interaction?



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    Ernest John Nuque
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  • 3.  RE: Good morning! Red Dots

    Posted 03-01-2024 11:47

    I think you are right.  I just looked at his queue and he has a call that's been waiting for a wrapup code since yesterday.  I bet if he enters a wrap up code the dot will clear.

    Thanks EJ!



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    Tracee Baddley
    U.S. Xpress Enterprises
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