A place to ask questions, connect with others, and stay in the know
The Multicloud CX product management team needs your help! We want to hear about your unique challenges and to make sure you and your customers' needs are reflected in the evolution of our modern and AI-enabled Knowledge Management service.
Please fill out this survey to have your voice heard: Link to Survey
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.