Genesys Multicloud CX

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Help us help you ! Native Knowledge Management & Agent Assist Survey

  • 1.  Help us help you ! Native Knowledge Management & Agent Assist Survey

    GENESYS
    Posted 06-06-2022 13:57
    • Do you constantly end up searching through different company portals to find the information you need for your customers? 
    • Do your Agents end up creating personal "cheat sheets" and notes on the side to remember what the answers were for the next person who asks the same question?
    • Is their time mostly spent on answering the same type of questions over and over ? 


    The Multicloud CX product management team needs your help!
    We want to hear about your unique challenges and to make sure you and your customers' needs are reflected in the evolution of our modern and AI-enabled Knowledge Management service.

    Please fill out this survey to have your voice heard: Link to Survey


    "If you are a GCAP member, you can get 150 GCAP points by filling out the survey here."
    #DigitalChannels

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    Fatemeh Toyserkani
    Genesys - Employees
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