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  • 1.  hide the transfer button

    Posted 11-30-2023 10:49


    Is it possible to disable or hide the transfer button on the agent banner (webrtc) on genesys cloud?


    Rihab BEN MALEK
    Teleperformance France SA

  • 2.  RE: hide the transfer button

    Posted 11-30-2023 12:13

    Hi Rihab,

    It's in development for both blind and consult transfers. I don't know the full scope but you can read more here. Control Blind Transfer | Genesys Cloud Ideas Portal (

    Caleb Smith
    Interstate Gas Supply, Inc.

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