Genesys Cloud CX

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  • 1.  How can i integrate messenger script inside the mobile application?

    Posted 09-29-2022 08:38

    Hi Team,

    I have created a messenger deployment. I want to know how can i integrate it with the mobile application? Do we have an SDK file. Kindly help.


    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

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    Anush Shetty
    SERVION T GLOBAL SOLUTIONS LIMITED
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  • 2.  RE: How can i integrate messenger script inside the mobile application?

    GENESYS
    Posted 09-29-2022 08:57

    Hello Anush,

    Yes we do have Mobile SDKs for Messaging.
    We recently GA released a headless Mobile SDK that would allow you to build the UI: https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/
    We are also very close to releasing a full Mobile Messenger SDK, which includes a native messenger UI: this is now available as Beta as React Native component, and will release a native iOS/Android equivalent soon. If you're interested to join the Beta please the corresponding Idea: https://genesyscloud.ideas.aha.io/ideas/DIG-I-13 which includes a link to apply for Beta access (React Native only).



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    Angelo Cicchitto
    Genesys - Employees
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  • 3.  RE: How can i integrate messenger script inside the mobile application?

    Posted 09-29-2022 09:39
    Thank you vey much for your response. Can you also guide me on what capacity/storage wise these headless sdks will be?

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    Anush Shetty
    SERVION T GLOBAL SOLUTIONS LIMITED
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  • 4.  RE: How can i integrate messenger script inside the mobile application?

    Posted 09-29-2022 10:25
    We have tested the messaging widget on a website and all worked well on mobile devices (iOS and Android) - even the co-browse worked.  As Angelo mentioned, there are SDKs available around the entire API.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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