Genesys Cloud CX

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  • 1.  How can i outbound?

    Posted 07-04-2022 03:30
    i am using hybrid media(convert premise to cloud).
    and my cloud region is japan
    but our network environment is in korea.
    outbound step is below.
    1. Outbound Request(WebRTC calling to ANI : WebRTC used cloud voice)
    2. AWS Invite to SBC in korea
    3. call is disconnect.
    i don't know why disconnect to call.
    i can't saw invite message in SBC.
    i thinking blocking by firewall in korea.
    But I'm not sure this is right.
    I wonder if I made a mistake in the configuration or if I made a mistake in the configuration, how should I make it?
    #hybridmedia #Outbounddialing​​​
    #Outbound

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    JinSeok Kim
    Ablecom. Co. LTD
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