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How to get API´s used into Report "Queue Metrics Interval Export report"

  • 1.  How to get API´s used into Report "Queue Metrics Interval Export report"

    NEW MEMBER
    Posted 06-29-2022 13:27
    Hi All,
    Is there a place where I can find which are the API´s used to pull data for the "Queue Metrics Interval Export report"
    I would need those API´s because We have a data ingestion project to bring Genesys Cloud data to internal Data lake.

    Columns from "Queue Metrics Interval Export report"
    Date
    Interval
    Queue
    Media Type
    Offered
    Answered
    Abandoned
    Abandon %
    Service Level %
    ASA
    Avg Talk
    Avg ACW
    AHT
    Avg Hold
    Transferred
    Transfer %

    I've found the page below which is great but I was not able to associate the API´s with the columns I'm mentioning above.

    https://developer.genesys.cloud/devapps/api-explorer

    Thanks in advance,
    Best regards,
    Alan Debone
    Business Analyst from Johnson & Johnson



    #Reporting/Analytics

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    Alan Debone De Lima
    Johnson & Johnson
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  • 2.  RE: How to get API´s used into Report "Queue Metrics Interval Export report"

    Posted 06-30-2022 03:36
    Hi,

    You can use API /api/v2/analytics/conversations/aggregates/query

    Also I can recommend you to use our Repo361 RawData API to get Genesys Cloud data to CSV regarding to all Genesys Cloud API requirements and recommendations.
    https://youtu.be/d2jLmqvMgj8
    Already implemented
    • conversation attributes
    • conversation summary
    • conversation details
    • conversation session summary
    • evaluations
    • surveys
    • users primary presence statuses
    • users routing statuses
    Its continuously growing with additional data.

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------