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  • 1.  How to Inject Message as Bot or Agent into the Web Messaging

    Posted 02-27-2023 15:18

    Hi,

    I am using Web Messaging for Chat. And I want to Inject Message as Bot or Agent into the Web Messaging during the disconnects. Is there any api command available for out-box solution or do we need to used Guest API only.

    Regards,

    Jeevan.


    #Unsure/Other

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    Jeevankumar Jayabalan
    The Travelers Indemnity Company
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  • 2.  RE: How to Inject Message as Bot or Agent into the Web Messaging

    Posted 02-28-2023 11:01

    Hi Jeevan, 

    There is a beta for "Web Messaging - Conversation Disconnect"  that you could enroll in. This is exactly what you are looking for.

    Here is the link.

    https://community.genesys.com/discussion/its-beta-time-web-messaging-conversation-disconnect?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbec522ba-3305-49d9-82c2-0185c5391a09

    Hope this helps!

    Vipin



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    Vipin Kalra
    Docusign
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  • 3.  RE: How to Inject Message as Bot or Agent into the Web Messaging

    Posted 02-28-2023 14:18

    Hi Team,

     

    I have requested for the beta version for it. But this is only to identify the disconnect but I want to Inject a Message based on the disconnect event to customer.

     

    Regards,

    Jeevan Kumar

    Contact Center Technology Services |Digital Enablement

    @logo

     




    Original Message


  • 4.  RE: How to Inject Message as Bot or Agent into the Web Messaging

    Posted 02-28-2023 15:11

    Yup. This beta feature, helps you to send a STATIC message to the customer when an agent disconnects the interaction.



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    Vipin Kalra
    Docusign
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    Original Message


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