Yup. This beta feature, helps you to send a STATIC message to the customer when an agent disconnects the interaction.
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Vipin Kalra
Docusign
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Original Message:
Sent: 02-28-2023 14:17
From: Jeevan Kumar Jayabalan
Subject: How to Inject Message as Bot or Agent into the Web Messaging
Hi Team,
I have requested for the beta version for it. But this is only to identify the disconnect but I want to Inject a Message based on the disconnect event to customer.
Regards,
Jeevan Kumar
Contact Center Technology Services |Digital Enablement
@
Original Message:
Sent: 2/28/2023 11:01:00 AM
From: Vipin Kalra
Subject: RE: How to Inject Message as Bot or Agent into the Web Messaging
Hi Jeevan,
There is a beta for "Web Messaging - Conversation Disconnect" that you could enroll in. This is exactly what you are looking for.
Here is the link.
https://community.genesys.com/discussion/its-beta-time-web-messaging-conversation-disconnect?ReturnUrl=%2fcommunities%2fcommunity-home1%2fdigestviewer%3fcommunitykey%3dbec522ba-3305-49d9-82c2-0185c5391a09
Hope this helps!
Vipin
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Vipin Kalra
Docusign
Original Message:
Sent: 02-27-2023 15:17
From: Jeevan Kumar Jayabalan
Subject: How to Inject Message as Bot or Agent into the Web Messaging
Hi,
I am using Web Messaging for Chat. And I want to Inject Message as Bot or Agent into the Web Messaging during the disconnects. Is there any api command available for out-box solution or do we need to used Guest API only.
Regards,
Jeevan.
#Unsure/Other
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Jeevankumar Jayabalan
The Travelers Indemnity Company
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