View Only

Discussion Thread View
  • 1.  ICWS custom handlers with URL

    Posted 09-12-2023 17:14

    I have a use case to do the screen pop (customer search) based on the Incoming phone number, when the phone is answered, the customized handlers will trigger the URL/API on the client side. the client application is created on HTML/CSS/Angular JS/MVC .NET

    Do you have any example, programs, logic or the pointers which does that integration from Genesys to the client customized CRM.  we are currently exploring SignalR concept of .NET, but any quick or easy solution is greatly appreciated. 


    Uday Vijayal
    Cardinal Health 5, LLC

  • 2.  RE: ICWS custom handlers with URL

    Posted 09-12-2023 17:22

    The first thing I would ask is have you tried using "Actions" in PureConnect.  If you have a URL that can accept a query string containing the customer phone number, pretty much all of the infrastructure needed to pop a webpage is already in place in the system.  You just have to put the phone number into the URL of the action.

    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources