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ICWS - Statistics Catalog - Not Found: ASA, Average Handle Time, After Call Work

  • 1.  ICWS - Statistics Catalog - Not Found: ASA, Average Handle Time, After Call Work

    Posted 08-04-2022 09:04
    Dears,

    Our customer is looking to get the following stats to be shown in their custom dashboard, however, I see some of these are not exist in document.
    Interaction Center Web Services (ICWS) (genesys.com)

    Not found: ASA, Average Handle Time, After Call Work, and Offered ( offered , as workaround, can be manually computed by: answer+abandoned+flowOut).

    I think that they might be listed in different names or from different document.

    Any advise would be appreciated.

    Best regards,
    Ali Aljohani
    #Integrations
    #Reporting/Analytics

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    Ali Aljohani
    Hadef Information Technology Co.
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