Genesys Cloud CX

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  • 1.  Ideas for Auditing Emergency Address submission

    Posted 06-24-2022 09:57
    In the spirit of "making our best effort" to follow the Kari's Law and Ray Baum's Act statutes, we were hoping to get any feedback from the community to see how you have handled getting users to fill their emergency address field. We can send all the communications and say its required from a legal standpoint, but right now, there doesn't seem to be any way to really audit that information via API pull or confirm listings 1 by 1 in user's profiles. Just trying to get a sense of how others are handling this or if the consensus is that providing the information and steps to complete is basically the best we have right now. TIA

    Trevor Hervey
    IGS Energy

  • 2.  RE: Ideas for Auditing Emergency Address submission

    Posted 14 days ago
    I would suggest running the CLI command with gc users list and then filter for the Emergency Address to find the ones that do have it set.  Maybe a reverse filter can be used with jq to get the results you need.

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect