I would use milestones in the Flow to capture this. If you are looking at just some entry that the user inputs, you could write this to participant data to keep it in perpetuity. Let me know if you need help with either of these.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 07-03-2024 12:37
From: Mark Bellot
Subject: identify digits dialed by caller in an interaction
How do I identify digits dialed by an incoming caller from an interaction, during playback?
#Routing(ACD/IVR)
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Mark Bellot
Intermountain Healthcare Services
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