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  • 1.  Identify When users activate and deactivate themselves from a queue

    Posted 09-28-2023 14:34

    Is there any way to see timestamp of when uses are activating / deactivating themselves in queues they are members of?  for auditing purposes our supervisory team is asking for this informaiton.   Any API calls or views where this is available? 


    #Reporting/Analytics
    #Unsure/Other

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    Christine Serapiglia
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  • 2.  RE: Identify When users activate and deactivate themselves from a queue

    Posted 09-28-2023 15:40

    The Audit viewer, using the Contact Center service, will show you users join/unjoin events against queues.  So you could then use the Audit API to run something separate if you need that in another format.



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    Vaun McCarthy
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