The Audit viewer, using the Contact Center service, will show you users join/unjoin events against queues. So you could then use the Audit API to run something separate if you need that in another format.
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Vaun McCarthy
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Original Message:
Sent: 09-28-2023 14:34
From: Christine Serapiglia
Subject: Identify When users activate and deactivate themselves from a queue
Is there any way to see timestamp of when uses are activating / deactivating themselves in queues they are members of? for auditing purposes our supervisory team is asking for this informaiton. Any API calls or views where this is available?
#Reporting/Analytics
#Unsure/Other
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Christine Serapiglia
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