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  • 1.  Implement a callback request

    Posted 07-24-2022 08:15
    Dears 

    I'm trying to implement a callback request on architect and I tried to follow the mentioned step by genesys for activate the callback on scripter and I did it, but once I open the

    architect I'm not able to see the call back action ,need your advise in this please.

    Also I have a question guys how I can use genesys API to make a request to genesys API that responsible for callback outside genesys cloud.

    any past experience ???

    BR
    #ArchitectureandDesign

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    Mohannad haddad
    Fourth Dimension Systems LLC
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  • 2.  RE: Implement a callback request

    Posted 07-25-2022 13:36
    Hi Mohannad,
    I took a look at our implementation of this. We have a "Create Callback" object in our In-Queue Call Flow that accepts the system Call.Ani variable, which we then wrap in a "ToPhoneNumber" to clean up the formatting. I hope this info helps!




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    Cory King
    IT Lead
    IGS Energy
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    Original Message


  • 3.  RE: Implement a callback request

    Posted 07-31-2022 08:14
    Dear @Cory King

    ​I would like to thank for your response, unfortunately I'm not able to find the callback entity inside my architect does there anything that should I do before to let it appear 

    As I tole I walked through genesys document and I saw there was some steps request from you to activate the callback on scripter side and I did it, Does there anything else ???

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    Mohannad haddad
    Fourth Dimension Systems LLC
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    Original Message


  • 4.  RE: Implement a callback request

    Posted 08-01-2022 05:11
    Edited by John Lazarus 08-01-2022 05:13
    Hi Mohannad,

    The only occurrence I've personally ever witnessed of this issue was when Genesys Cloud CX didn't have the Callback set of features in GC 1 Licenses.

    It may or may not be related to that though since currently callbacks 'are' offered in GC 1 Licenses as well.

    In my opinion, if you've checked everything thoroughly then your best bet should be opening a case with care.

    Hope that helps,
    Regards,

    ------------------------------
    John Lazarus
    Conn3ct (Connect Managed Services (UK) Limited)
    ------------------------------

    Original Message


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