Made me smile - Wild and Crazy guy..
I dont think the problem was fully understood. I suspect even if the image was auto displayed, it would still not show for us. Its being blocked maybe, we have out local IT and network team investigating, but emails without images is HUGE problem for us :)...
I have a case open and will see what they say. I will also let you all know if my network team find anything. Thanks,
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Paul Wild
BCD Travel USA LLC
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Original Message:
Sent: 06-05-2024 14:10
From: Nicole Milliken
Subject: Inline images (embedded images in email body)
Hi @Paul Wild, Your question received an answer on the newest episode of the Genesys Cloud Q&A Show. Check the chapter markers to jump to your question. We hope this helps!
There is also an Ideas Lab Link related to your query that you can find here: https://genesyscloud.ideas.aha.io/ideas/DIG-I-415
Thanks for watching.
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Nicole Milliken
Genesys - Employees
Original Message:
Sent: 05-31-2024 07:42
From: Paul Wild
Subject: Inline images (embedded images in email body)
We're having huge issues with receiving emails from customers that do not display the image within the body of the email. We've tried everything. We know about the show image button :).
We've also tried Chrome settings, Edge etc..
We clear cache regularly.
This is a huge problem for us. Anyone got any advice or ways to resolve this issue?
The images show in the historical Transcript. Just not in the realtime email body for response.
Thanks
#DigitalChannels
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Paul Wild
BCD Travel USA LLC
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