Genesys Cloud CX

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  • 1.  Integration not visible - Agent Assist Google CCAI with Google Cloud

    Posted 12-06-2022 06:02
    Hi All,

    I am not able to find "Agent Assist Google CCAI with Google Cloud" under add integration in Genesys cloud.

    Region: US-w2
    Cloud CX 3 license


    Regards,
    Manish

    #Integrations

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    Manish Pal
    HCL TECHNOLOGIES LIMITED
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  • 2.  RE: Integration not visible - Agent Assist Google CCAI with Google Cloud

    Posted 12-26-2022 17:06
    I think you are looking for this one:  Genesys AppFoundry - Genesys Virtual Agent Services powered by Google CCAI (mypurecloud.com).  Use the AppFoundry link in the top right and search for CCAI.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Integration not visible - Agent Assist Google CCAI with Google Cloud

    Posted 12-27-2022 00:28
      |   view attached
    Thanks Robert for your response.

    Actually I was referring to this link to install Google CCAI Agent Assist from Genesys Cloud Installation page.
    Enable the Agent Assist Google CCAI with Google Cloud integration - Genesys Cloud Resource Center (mypurecloud.com)


    But I cant find highlighted service.

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    Manish Pal
    HCL TECHNOLOGIES LIMITED
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  • 4.  RE: Integration not visible - Agent Assist Google CCAI with Google Cloud

    Posted 12-28-2022 12:29
    If it does not show up in your Integrations, you need to make sure the part number for that has been added to your ORG or your reseller has whitelisted that listing on AppFoundry for you.  Also, be sure you have PureCloud for BYOT Bundle listed in your Subscriptions.  

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------