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Interaction Connect missing tab

  • 1.  Interaction Connect missing tab

    Posted 08-02-2022 03:17
    Hi Folks,

    I have some customer experience and this is happen intermittently and randomly :

    Customers agent is experiencing missing tab when login into I-Connection client with no any errors prompted on browser.
    When Agent's login to I-Connect Client, he/she could see only 'My Interaction'. The other tab 'Interaction Scripter' when missing.

    Administrator has to re-apply to Client Template before Agent see the all the tab again.
    This issue happened randomly to Agent.

    All the Agent is using Microsoft Edge version - 98.0.1108.56 (official build) (64-bit)

    Much appreciated who is helping or responding to my inquiry above.


    Gunadi Arunanto
    Genesys - Employees