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  • 1.  Interaction report

    Posted 12-01-2022 15:36
      |   view attached
    Hello team,

    Per our documentation Interaction report should displays the number dialed.
    A customer send his report and there is no number dialed and not even the user field is being populated.

    It seems for me on genesys there is no configuration to populate these fileds, is this socmeting the SBC shoudl provides to GC?

    Edson Gouvea
    Genesys - Employees

  • 2.  RE: Interaction report

    Posted 12-12-2022 05:33

    Hello Edson,

    I´ve just tested this and it did showed me all phone numbers, Inbound and Outbound. Maybe there is a need to check the Org configurations.

    Anyways, as you can see once you press the Reports tab, we are retiring Reports soon and will be migrated to Workspaces:

    Actually, Queues can´t be created by now according to this article.

    Even though not every report is 100% matching in Workspaces, but I would encourage my customers to start using it as it will be the future of GC reporting.


    Fares A.

    Fares Abdulkareem
    Genesys - Employees

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