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Internal Transfer between 2 system voice is not happening

  • 1.  Internal Transfer between 2 system voice is not happening

    Posted 11-27-2023 10:07

    Hello Team,


    We have Genesys engage  On-prem 8.5

    user A make call to User B for As Internal calling ( Voice Is not reaching inbetween both user)

    If user A or B Hold the call and unhold call then both user is getting voice and able to listen.


    #RoutingandOrchestration(ACD/IVR)

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    Vinayak Vagal
    Kotak Mahindra Bank Limited
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