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  • 1.  Intraday Monitoring View Question

    Posted 04-14-2023 18:24
    No replies, thread closed.

    Hello!

    In the Intraday Monitoring screen, all of our planning groups are not available as an option to select to be included. Here is a screenshot of our planning groups:

    And here is a screenshot of the options available to select in the Intraday Monitoring screen:

    It is not allowing us to include the CC FI planning group that we have. Is there a way we can get that included in the Intraday Monitoring data or a reason why it is not allowing us to select it?



    #Genesys Cloud CX
    #Workforce Engagement Management
    #Workforce Management
    #ScheduleManagement
    #Performance Management
    #Interaction Analytics
    #Other/Not Sure

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    Addison Hild
    Athene
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  • 2.  RE: Intraday Monitoring View Question

    Posted 04-18-2023 09:27
    No replies, thread closed.

    Hello Addison, 
                         Is that a new Planning group?  The only thing I can think of is that the forecast for that period was ran prior to the creation of the planning group.  We had a similar issue but it was because we created a new planning group, we were not able to see it on the list of options until we ran a forecast with the planning group.  Hope this helps. 



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    Pablo Flores
    Security Service Federal Credit Union
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  • 3.  RE: Intraday Monitoring View Question

    Posted 04-21-2023 09:58
    No replies, thread closed.

    Hello, 

    Unfortunately, this planning group is not new and was created before the forecast was generated. Any other ideas on what could be causing this issue? 



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    Addison Hild
    Athene
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    Original Message


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