Workforce Engagement Management

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  • 1.  Intraday Monitoring View Question

    Posted 04-14-2023 18:24


    In the Intraday Monitoring screen, all of our planning groups are not available as an option to select to be included. Here is a screenshot of our planning groups:

    And here is a screenshot of the options available to select in the Intraday Monitoring screen:

    It is not allowing us to include the CC FI planning group that we have. Is there a way we can get that included in the Intraday Monitoring data or a reason why it is not allowing us to select it?


    Addison Hild

  • 2.  RE: Intraday Monitoring View Question

    Posted 04-18-2023 09:27

    Hello Addison, 
                         Is that a new Planning group?  The only thing I can think of is that the forecast for that period was ran prior to the creation of the planning group.  We had a similar issue but it was because we created a new planning group, we were not able to see it on the list of options until we ran a forecast with the planning group.  Hope this helps. 

    Pablo Flores
    Security Service Federal Credit Union

  • 3.  RE: Intraday Monitoring View Question

    Posted 04-21-2023 09:58


    Unfortunately, this planning group is not new and was created before the forecast was generated. Any other ideas on what could be causing this issue? 

    Addison Hild

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