Hello,
Unfortunately, this planning group is not new and was created before the forecast was generated. Any other ideas on what could be causing this issue?
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Addison Hild
Athene
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Original Message:
Sent: 04-18-2023 09:27
From: Pablo Flores
Subject: Intraday Monitoring View Question
Hello Addison,
Is that a new Planning group? The only thing I can think of is that the forecast for that period was ran prior to the creation of the planning group. We had a similar issue but it was because we created a new planning group, we were not able to see it on the list of options until we ran a forecast with the planning group. Hope this helps.
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Pablo Flores
Security Service Federal Credit Union
Original Message:
Sent: 04-14-2023 18:24
From: Addison Hild
Subject: Intraday Monitoring View Question
Hello!
In the Intraday Monitoring screen, all of our planning groups are not available as an option to select to be included. Here is a screenshot of our planning groups:

And here is a screenshot of the options available to select in the Intraday Monitoring screen:

It is not allowing us to include the CC FI planning group that we have. Is there a way we can get that included in the Intraday Monitoring data or a reason why it is not allowing us to select it?
#Genesys Cloud CX
#Workforce Engagement Management
#WorkforceManagement
#Scheduling
#Performance Management
#Interaction Analytics
#Other/NotSure
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Addison Hild
Athene
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