I have keyword routing setup for my email queues and have a problem. We received an email addressed to the correct queue and had the correct keyword for that queue. However, it also had a keyword for another queue. The email got routed to the wrong queue. Does anyone know how or if a situation like this can be managed? My thoughts are to setup yet another queue to route email to with multiple keywords in them and let the supervisor sort them out. However, I'm sure their a better way.
#Routing(ACD/IVR)------------------------------
Rial Coleman
Sr. VoIP Administrator
District of Columbia Water and Sewer Authority
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