Genesys Cloud CX

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Let us know what you know about Predictive Routing

  • 1.  Let us know what you know about Predictive Routing

    GENESYS
    Posted 3 days ago
    Hello fellow Genesys Cloud CX community, please help me get some inputs about how familiarized are you about Genesys Cloud Predictive Routing posted in the 'Polls' section. There is a lot of improvements/happening and we would like the best way to share those details with you!.
    Ricardo
    #Routing(ACD/IVR)

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    Ricardo Solano
    Genesys - Employees
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