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  • 1.  Limit Admin Permissions to specific Knowledge Bases

    Posted 05-21-2024 18:34

    Is there an option to limit admin privileges to only allow a user to edit a certain Knowledge base rather than being able to edit all of them?  I know we can revoke deleting permissions, etc but I cannot find anything that limits a whole knowledge base.  Thank you!


    #Unsure/Other

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    Amanda Douglas
    Numerica Credit Union
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  • 2.  RE: Limit Admin Permissions to specific Knowledge Bases

    Posted 10 hours ago

    No, divisional control of the knowledge bases is on the roadmap.  Here is my idea for that so vote and comment on it:  Allow Knowledge Base to be defined by | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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