PureConnect

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  • 1.  Logs to troubleshoot Position In Queue

    Posted 04-20-2023 11:12

    Hello,

    I am looking for guidance on troubleshooting Position In Queue. I remember a while back there were some logs which PureConnect has, that actually show which Position In Queue wave files is being played to our callers.

    Does anyone know the specific Log file which will provide this information?

    Thank you,


    #PlatformAdministration

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    Sean Bozley
    Los Angeles Police Federal Credit Union
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  • 2.  RE: Logs to troubleshoot Position In Queue

    Posted 04-20-2023 11:25

    Everything playing back this information to callers in queue is handler driven, so a good place to start would be the IP (interaction processor) log.



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    Aaron Lael
    State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
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  • 3.  RE: Logs to troubleshoot Position In Queue

    Posted 04-20-2023 12:56

    Thank you for the response, I'll search there.



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    Sean Bozley
    Los Angeles Police Federal Credit Union
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