Thank you for the response, I'll search there.
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Sean Bozley
Los Angeles Police Federal Credit Union
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Original Message:
Sent: 04-20-2023 11:24
From: Aaron Lael
Subject: Logs to troubleshoot Position In Queue
Everything playing back this information to callers in queue is handler driven, so a good place to start would be the IP (interaction processor) log.
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Aaron Lael
State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
Original Message:
Sent: 04-20-2023 11:11
From: Sean Bozley
Subject: Logs to troubleshoot Position In Queue
Hello,
I am looking for guidance on troubleshooting Position In Queue. I remember a while back there were some logs which PureConnect has, that actually show which Position In Queue wave files is being played to our callers.
Does anyone know the specific Log file which will provide this information?
Thank you,
#PlatformAdministration
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Sean Bozley
Los Angeles Police Federal Credit Union
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